
Choose Your Experience





Resident account access
At your service
Contact the concierge
Reservations, deliveries, transport or anything else: the desk is on call around the clock.
Resident benefit
ALL · Accor Live Limitless
Live a rewarding life while exploring the world. Residents may enrol in Accor’s loyalty programme for points, member rates and recognition across Raffles and the wider Accor collection.
Explore the loyalty programme(opens in a new tab)By telephone
House extensions
Dial an extension from any residence handset, or call the house line +1 (617) 555-0100 and ask for the extension below.
- Simulated extension; does not connect. 2000
Concierge desk
Requests, reservations, transport
24 hours
- Simulated extension; does not connect. 1000
Front desk · Raffles Boston Hotel
Hotel operator
24 hours
- Simulated extension; does not connect. 2400
In-Residence Dining
Private dining served in your residence
24 hours
- Simulated extension; does not connect. 2100
Residents' Lounge, Floor 21
Nantucket Kitchen & lounge reservations
24 hours
- Simulated extension; does not connect. 2911
Security desk
Safety concerns and incidents
24 hours
- Simulated extension; does not connect. 2200
Valet & arrival court
Vehicle retrieval and guest arrivals
24 hours
- Simulated extension; does not connect. 2300
Engineering
Maintenance and in-residence repairs
7 AM – 7 PM
- Simulated extension; does not connect. 2350
Housekeeping
Cleaning, linen and dry cleaning
8 AM – 6 PM
- Simulated extension; does not connect. 2050
Residences management office
House account, governance, documents
Mon–Fri, 9 AM – 5 PM
- Simulated extension; does not connect. 1600
Guerlain Spa
Treatments and bookings
9 AM – 8 PM
- Simulated extension; does not connect. 1700
La Padrona
Restaurant reservations
From 4 PM
- Simulated extension; does not connect. 1750
The Blind Duck
Bar reservations
From 4 PM
- Simulated extension; does not connect. 1720
Long Bar & Terrace
Bar enquiries
From 6:30 AM
- Simulated extension; does not connect. 1800
Patisserie
Orders and collection
7 AM – 6 PM
Demo directory: extensions and the house line are simulated and do not connect. For emergencies, dial 911.
